A16 Privacy Policy – Your data is protected

Last updated: January 2025 | Effective date: January 2025

Data protection Encrypted connection No third-party sales Personal privacy Mobile-First security Secure data storage Compliant with Bangladesh law Data protection Encrypted connection No third-party sales Personal privacy Mobile-First security Secure data storage Compliant with Bangladesh law

Why this policy applies

This privacy policy describes in detail how the personal information you provide while using the a16 platform is collected, stored, used, and protected. This policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. By registering on or continuing to use our platform, you are deemed to have accepted the terms of this policy. Your privacy is extremely important to us, and we handle your information with the utmost care. You will be notified in a timely manner if this policy changes.

What information is collected

When you register or manage an account on a16, we may collect the following types of information:

Identity information: Name, date of birth, national ID number or passport information, required for identity verification.
Contact information: Email address, mobile number, and your current address within Bangladesh.
Financial information: Payment method details, transaction history, and balance information, used to ensure secure financial services.
Usage information: Your activity on the platform, betting history, login times, and technical device information.
Cookies & Tracking: Cookies are used to enhance your browsing experience and analyze platform performance.

How your information is used

Collected information is used only for specific and legitimate purposes. It is essential for creating and managing your account, verifying your identity, processing financial transactions, and providing customer support. Information is also used to ensure platform security, prevent fraud, and meet applicable legal obligations. We may analyze your usage patterns to personalize your experience and inform you of relevant offers or updates. However, your information is never sold to third parties and is never used beyond its authorized purposes.

Who your information may be shared with

A16 does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances — such as with payment processing partners, identity verification service providers, and technical infrastructure providers, all of whom operate under strict confidentiality agreements. Information may also be provided in response to lawful requests from law enforcement agencies or regulatory authorities in Bangladesh. Such sharing is always limited to the minimum necessary information, and the utmost care is taken to protect your privacy. Your information is never shared with any external organization for marketing or advertising purposes.

How your information is kept secure

A16 uses industry-standard security technology to protect your information. All data transmissions are secured via SSL/TLS encryption, preventing unauthorized access by third parties. Stored data is kept in encrypted databases and can only be accessed by authorized personnel for specific purposes. Regular security audits and vulnerability assessments are conducted to ensure system integrity. In the event of a security breach, we will promptly notify affected users and take the necessary steps.

Your rights & controls

You have several important rights over your personal information. You may request to view, correct, or update your stored data at any time. In certain circumstances, you may also request deletion of your data or restriction of its processing, though some information may need to be retained for a specified period due to legal or contractual obligations. You also have the option to opt out of marketing communications. To exercise these rights, contact our support team and we will respond as promptly as possible.

How long your information is retained

Your information is retained only for as long as necessary. For active accounts, data required to provide services is kept, and even after an account is closed, certain information may be retained for a specified period as required by applicable law for legal obligations, dispute resolution, or fraud prevention purposes. Once the retention period expires, data is securely deleted or anonymized. To learn more about our data retention policy, please visit our Q&A View page.

FAQ

No, a16 never sells or rents your personal information to third parties. Your data is used solely to provide services, ensure security, and meet legal obligations. Limited information may be shared with trusted partners for specific services such as payment processing or identity verification, but they are also bound by strict confidentiality agreements. Protecting your privacy is one of our highest priorities.

Yes, a16 uses industry-standard SSL/TLS encryption and secure databases to protect your information. All sensitive data is stored in encrypted form and can only be accessed by authorized personnel when necessary. Regular security audits are conducted to identify and address system vulnerabilities. However, complete security on the internet cannot be guaranteed, so it is important to keep your password confidential and notify us if you notice any suspicious activity.

Contact our support team to request deletion of your data. Once we receive your request, we will verify it and delete as much information as legally permissible under applicable obligations. Please note that certain records — such as financial transaction records or data required for fraud prevention — may be legally required to be retained for a specified period. For more details, please visit our Q&A View page.

Have more questions?

Visit our Q&A page to learn more about our privacy policy or how your data is protected. If everything is clear, register now and start enjoying a secure experience on a16.

View Q&A Register